How much does shipping cost?
We are happy to offer free shipping on orders over £35 shipping anywhere within the UK. Orders below £35 are charged a £1.99 flat-rate fee.
How long does shipping take?
Shipping will take 2-4 working days from your order being placed.
Do you deliver outside the UK?
Unfortunately we only offer UK delivery at present. We are looking to expand our delivery zones to outside the UK in 2023.
Do you offer gift wrapping?
We currently do offer a gift wrapping option for our SeedCell products. These are listed separately on our shop page.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We will accept returns of sealed items in original condition or defective products within 30 days of the order date. Please email email@example.com for return information.
Note: Sale items cannot be returned. Refunds will be issued for the item price on the original sales receipt and any applicable taxes to the payment method used for the original order.
Shipping charges are not refundable. Be sure to pack and seal the package securely. If possible, use the original packaging. For your protection, we recommend that you insure your package against loss and request a delivery confirmation.
Packages must be returned prepaid; we cannot accept COD shipments.
Where can I find a shop in my area that sells your products?
We sell Grow Sow Simple products throughout the UK and EU. We will soon be including a location map with various locations you will find our products (coming to 2023).
What if my item is damaged?
If your item is damaged when received, please get in touch with us immediately at firstname.lastname@example.org.
We will send you a replacement as quick as possible. We may ask you to send your damaged goods back so do not get rid of any packaging if possible.
Is shipping tracked?
At present, we do not offer tracked delivery. However this is something that we are looking to add to our optional delivery preferences in 2023.